Sales Policy for Onetopis.com: Linen and Cotton Products

Welcome to Onetopis.com! We are proud to offer a wide range of premium linen and cotton products. Our Sales Policy provides you with essential information regarding your purchase, payment methods, shipping, order processing, and returns. By shopping with us, you agree to the terms set out in this policy.

1. Order Processing

  • After placing an order, you will receive an order confirmation email, which includes your order details and expected delivery time.
  • Orders are processed within 1-2 business days. If any issues arise, we will notify you as soon as possible.

2. Shipping and Delivery

  • Shipping Locations: We ship both domestically within the United States and to select international locations.
  • Shipping Fees: Shipping fees are calculated at checkout. We offer free shipping for orders over $75 within the United States.
  • Delivery Time: Orders within the U.S. typically arrive in 3-7 business days. International shipping times may vary based on the destination.
  • Tracking: A tracking number will be provided once your order ships, so you can monitor its progress.

3. Returns and Refunds

  • Return Eligibility: Returns are accepted within 30 days of delivery, provided the items are unused and in their original packaging.
  • Return Process: To initiate a return, please contact our customer service team at info@onetopis.com or call (318) 255-9565. You will be given instructions on how to return the product, and in some cases, we may provide a prepaid return shipping label.
  • Refund Method: Refunds will be processed to the original payment method after the return is inspected and approved.
  • Refund Processing Time: Refunds are typically processed within 5-10 business days. Depending on your payment provider, it may take additional time for the refund to appear on your account.

4. Exchanges

  • Defective or Incorrect Products: If you receive a defective or incorrect product, please contact us within 7 days of receiving the item. We will assist you with the exchange process.
  • Exchange Process: We will send a replacement for defective or incorrect items once the original product is returned.

5. Payment Methods

  • We accept all major credit cards, PayPal, and other secure payment methods available at checkout.
  • Pricing: All prices are listed in USD and may be subject to change without prior notice.
  • Sales Tax: Sales tax is applied according to the local tax laws of your location.

6. Non-Refundable Items

  • Certain items are non-refundable, including:
    • Final sale products.
    • Items that have been used, washed, or are no longer in resalable condition.

7. Contact Information

If you have any questions or need further assistance, please contact us:

Thank you for choosing Onetopis.com! We are committed to providing high-quality linen and cotton products and ensuring a smooth and enjoyable shopping experience.