Refund and Returns Policy

Refund and Returns Policy for Onetopis.com: Linen and Cotton Products

At Onetopis.com, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, our Refund and Returns Policy ensures a hassle-free process for returns and refunds.

1. Eligibility for Returns

Return Window: Returns are accepted within 30 days from the date of delivery.
Condition: Items must be unused and in their original, undamaged packaging. Products should be in resalable condition for returns to be processed.

2. How to Initiate a Return

Contact Us: To start the return process, please contact us at info@onetopis.com or call (318) 255-9565. We will provide return instructions and, if needed, a return shipping label.
Return Shipping Fees: Customers are responsible for the return shipping fees, unless the product is defective or incorrect.
Return Authorization: All returns must be authorized by our customer service team before being sent back to ensure they meet our return criteria.

3. Refund Process

Refund Eligibility: Once we receive your returned product and confirm it meets our return requirements, we will process a refund.
Refund Method: Refunds will be issued to the original payment method used at checkout.
Processing Time: Refunds are usually processed within 5-10 business days after the returned item is received. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

4. Exchanges

Defective or Incorrect Products: If you receive a defective or incorrect product, please contact us within 7 days of delivery for assistance with an exchange.
Exchange Process: We will guide you through the return of the defective or incorrect product and send a replacement item as soon as possible.

5. Non-Refundable Items

The following items are non-refundable:
- Final sale products.
- Items that have been used, washed, or are no longer in resalable condition.